Privacy Policy – Encore Nails Spa

1. Introduction

Encore Nails Spa ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website encorenailminneola.com or use our services.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, and email address when you book an appointment or contact us.
Booking Information: Appointment details, service preferences, and scheduling history through our third-party booking system (ATsoft).
Usage Data: Pages visited, time spent on site, browser type, and IP address collected automatically when you visit our website.
Communications: Any messages, inquiries, or feedback you send us directly.

3. How We Use Your Information

We use the information we collect to:

Schedule and manage your appointments
Send appointment confirmations and reminders
Respond to your questions and inquiries
Improve our website and services
Send promotional offers or updates (only with your consent)
Comply with legal obligations

4. Third-Party Services

Our website uses the following third-party services which may collect data independently:

ATsoft Booking System (book.atsoft.com) – for appointment scheduling
Google Maps – for location and directions
Instagram / Facebook – for social media links
Netlify – for website hosting

Each of these services has their own privacy policy governing how they handle your data.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only when required by law or to protect the rights and safety of our business and clients.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications at any time

8. Cookies

Our website may use cookies to enhance your browsing experience. You can instruct your browser to refuse cookies, though some parts of the site may not function properly as a result.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. SMS Communications

a) Program Name & Description

Encore Nails Spa SMS Program — automated appointment reminders, booking confirmations, and replies to customer inquiries.

b) How to Opt In

You may opt in by submitting our SMS opt-in form at encorenailminneola.com (Contact section), or by calling our business line (352) 488-2893 and receiving our missed-call auto-reply. By submitting the form or replying to our messages, you expressly consent to receive automated SMS messages from Encore Nails Spa at the phone number you provided.

c) Message Frequency

1–5 messages per inquiry.

d) Message and Data Rates

Message and data rates may apply.

e) Opt-Out

You may opt out of the SMS program at any time by replying STOP to any message you receive from us. After opting out, you will receive one final confirmation message.

f) Help

For help, reply HELP to any message or contact us at (352) 989-4296 or info@encorenailminneola.com.

g) Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

h) Data Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell, rent, or share your mobile number or SMS opt-in data with anyone, ever.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Encore Nails Spa

1687 N Hancock Rd, Unit 202, Minneola, FL 34715

Phone: (352) 989-4296

Email: info@encorenailminneola.com